Frequently Asked Questions

Last update: October 2024


Q: Are purchases in your online store safe and secure?
A: All transactions and payments in shop OldMapsArt.com are safe and secure. We don’t store your credit/debit card details ourselves. Our site encrypts data in transit, and you can check for this by "show page information" in the address bar or a URL that starts with "https://"
See the Payment Policy for more details

Q: How I can pay for order?
A: Accepted methods of payment
Credit Card: Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay
Wallets: Shop Pay, Apple Pay, Google Pay, PayPal
See the Payment Policy for more details

Q: Do you offer international shipping?
A: Yes, we offer free delivery to 43 countries such as: UK, USA, EU Countries, Australia, Canada and others
See the Shipping Policy for more details

Q: As You are a UK based business, will EU countries customers have to pay additional fees, duties or taxes after Brexit?
A: No, European customers do not have to pay any additional fees. We made our prints also in EU countries (Belgium, Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden). Order will be send from location as closely as possible to You. Price at checkout is a final cost. No additional shipping charges (custom duty, fees, taxes)
See the Shipping Policy for more details

Q: How long take shiping to USA?
A: We made our prints also in USA, this reduce delivery time to minimum and save CO2 emissions
Handling time: 1 - 3 business days
Transit time: 2 - 5 business days
Shipping to U.S. Outlying Islands may take longer
See the Shipping Policy for more details

Q: Will I get a refund if my large format print (custom-made product) is lost or damaged in transit?
A: Yes, we always provide a full refund for any faulty or lost products, whether they are ready-made or custom-made.
See the Return & Refund Policy for more details